Our Commitment to Timely Delivery
At Deelytes, we prioritize delivering your items promptly. Our streamlined shipping process ensures your orders reach you as swiftly as possible.
Shipping Time = Processing Time + Shipping Time
Our estimated delivery time includes:
Order processing (time to prepare and pack your items)
Actual shipping (time in transit)
Order Cutoff Time: 11:59 PM (GMT-05:00) Eastern Standard Time (New York)
Estimated delivery dates may vary based on destination and order volume, especially during peak seasons or promotional periods.
Shipping Fees
Contiguous US: Flat rate shipping – $8 per order.
Shipping Carriers
We partner with trusted carriers including USPS, UPS, FedEx, and DHL. The estimated delivery time depends on your location and how quickly we process your items.
Product-Specific Timeframes
| Product Type | Processing Time | Shipping Time | Estimated Delivery Time |
|---|---|---|---|
| Sneakers, Shoes & Jerseys | 2–4 business days | 7–14 business days | 9–18 business days |
| Custom Clog Shoes | 3–5 business days | 10–15 business days | 13–20 business days |
| T-shirts, Hoodies, Sweaters, Hawaii Shirts | 2–5 business days | 5–10 business days | 7–15 business days |
Please Note: Orders take approximately 1–3 business days to process before shipment. Orders placed on Friday, Saturday, or Sunday will begin processing the following Monday.
Order Processing Hours
We process orders during business days:
Monday–Friday (Eastern Standard Time)
Excludes holidays observed by carriers:
New Year’s Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
Order Cancellation Policy
You may cancel your order within 12 hours of placing it (excluding weekends) if it has not yet shipped.
After this window, orders cannot be canceled.
Shipment Confirmation & Tracking
Some carriers may take 5–7 business days to update tracking info.
If tracking has not updated after 10 business days, please contact us:
You can track your order by visiting our Track Order page.
Shipping Delays
Delivery time is calculated from the date of shipping, not the order date. Delays may occur due to:
Incorrect/incomplete address
Customs clearance
Carrier-related delays
Item Not Received
If your tracking shows “Delivered” but you did not receive the package:
Please contact the carrier directly for investigation.
If the issue persists, reach out to us at [email protected], and we’ll do our best to assist.
⚠️ Important: We are not responsible for delivery issues once the item has been handed to the carrier. However, we will support you in resolving the matter when possible.
Address Accuracy
It is the customer’s responsibility to provide accurate shipping and billing information. If you discover an error, please contact us immediately.
Once an order has shipped, changes cannot be made and a refund will only be possible after the item is returned to us.
Contact Us
Store Address:
Deelytes
📍 [Your physical store address here]
📞 Hotline: [Your phone number]
📧 Email: [email protected]